Demystifying the power of branding “What is branding, anyway?” That’s one of the most-asked questions I get from small business owners. “A brand refers to the unique, intangible, and often indiscernible, association prospects and customers have regarding your products and services,” I say to them....
My opening to the group of entrepreneurs I spoke to earlier this week was “You must build a brand. The success of your business depends on it.” During the talk, sponsored by Selph Marketing, I shared how-to advice on a number of topics I’ve seen...
My recent experience of buying a washing machine after my old one suddenly went kaput gave me a new appreciation for customer experience. In many ways, it’s now more important than brand, especially for small businesses. In my experience of working with brands of all...
Why hire a consultant? Small businesses of all sizes can benefit from hiring a consultant, in large part because of the wealth of experience, industry knowledge, and problem-solving ability consultants bring to the table. Consultants, because they have often worked with dozens—if not hundreds—of similar...
The Jobs-to-Be-Done framework has been a boon to my business and the businesses I work with daily. As a business strategist with nearly two decades of experience helping brands online and offline, one of the most disheartening occurrences I experience is telling business owners their...
Across the country, smart small business responses to COVID-19 are desperately needed. Small businesses are hurting. The COVID-19 pandemic has thrown healthcare and the economy into a tailspin that’ll take us years to recover from. But no group is being battered more right now than...