As it regards assisting businesses, I have a singular goal: To help brands recognize and enjoy the surest course to success.
In large part that entails getting stakeholders to lose their obsession with the shiny elements of marketing and instead focus on those aspects that’ll move the needle for the brand.
Any brand endeavoring to create valuable content for its audience would do well to steal an idea from Greek physician Hippocrates, who famously said, “First, do no harm.”
I work with brands of all sizes to help them recognize the value of worthwhile content, in addition to assisting them in the content creation process.
Teaching is a huge passion of mine.
I’ve found that public speaking is one of the most effective vehicles for exercising this gift, which I use to share ideas and elucidate concepts that enable others to be more effective in their work.
My opening to the group of entrepreneurs I spoke to earlier this week was “You must build a brand. The success of your business depends on it.” During the talk, sponsored by Selph Marketing, I shared how-to advice on a number of topics I’ve seen hold small businesses back, and needlessly so. Chief among those…
Many years ago, during an initial client engagement, the Chief Marketing Officer (CMO) for the brand I was about to start working with shared a user manual of sorts with me and his then-new team. Having never seen such a manual before, I didn’t know what to expect, but I quickly learned that the document…
A brand refers to the unique, intangible, and often indiscernible, association prospects and customers have regarding your products and services. That’s why it’s important for internal stakeholders to understand what your brand stands for, because there must be alignment between how customers perceive the brand and what the organization overall is working to convey in…
I can say, without a doubt, that no book better sums up the work I’ve done for the last 15 years better than Subtract. It’s focus on removing elements as opposed to adding new ones to get out of ruts, solve challenges, etc., is music to my consultant’s ears. My days are very often spent…
My recent experience of buying a washing machine after my old one suddenly went kaput gave me a new appreciation for customer experience. In many ways, it’s now more important than brand, especially for small businesses. In my experience of working with brands of all sizes over the last two-plus decades, customer experience is a…
Why hire a consultant? Small businesses of all sizes can benefit from hiring a consultant, in large part because of the wealth of experience, industry knowledge, and problem-solving ability consultants bring to the table. Consultants, because they have often worked with dozens—if not hundreds—of similar brands, are a force multiplier for small businesses, allowing them…
